Crickex 11 — Terms & Conditions

1Acceptance & Applicability

These terms and conditions apply to the Crickex 11 platform and all its services. By using our services via the Crickex 11 website, mobile app, or any other channel, you confirm that you have read, understood, and agreed to these terms.

The following eligibility criteria must be met to use Crickex 11 services:

• You must be at least 18 years of age
• You must be a legal resident of Bangladesh
• Only one account per person is permitted
• You must be of sound mind and full legal capacity
• You must ensure that no law in your country prohibits you from participating in online betting

2Account Registration

When registering on Crickex 11, you must provide accurate and complete information. Submitting false or misleading details is a direct violation of these Terms & Conditions.

• Each person may register only one account — multiple accounts under the same name, address, phone number, or payment method are not permitted
• The name and details used during registration must exactly match your National ID card
• Only one account may be operated per device
• To update your account information, please contact our support team
• A valid mobile number and email address must be provided at registration, as they are required for verification

Account security is entirely your responsibility. If you suspect your login credentials have been compromised, change your password immediately and notify the support team.

3Account Verification (KYC)

Crickex 11 reserves the right to verify the identity of any user. KYC verification is mandatory for withdrawals and high-value transactions.

The following documents may be required for KYC verification:

• Copy of National ID (NID) or passport
• A recent selfie holding your document
• Proof of address (utility bill or bank statement)
• Proof of payment method (Mobile Pay/Nagad account screenshot)

4Deposits & Withdrawals

All financial transactions on Crickex 11 must follow our established guidelines. Please keep the following conditions in mind for deposits and withdrawals:

• Minimum deposit: ৳500
• Minimum withdrawal: ৳500
• Daily withdrawal limit: varies based on account verification level
• Only payment methods registered in your own name may be used
• Third-party payments are not accepted and may be forfeited
• Suspicious transactions may be temporarily held for verification

Bonus balance cannot be withdrawn directly. It must first be converted to cash balance upon meeting the bonus requirements before a withdrawal can be made.

5Betting Rules

All bets on Crickex 11 are subject to set rules. Please review the following before placing a bet:

• Bets cannot be cancelled or changed once confirmed
• Bets must be placed before the match begins or within the designated time window
• If an event is cancelled or incomplete, the bet amount will be refunded
• Bets confirmed before odds change will be settled at the original odds
• Crickex 11 reserves the right to void any bet where incorrect odds were displayed due to a data feed error or technical fault
• If one leg of a parlay or accumulator bet is cancelled, the bet will be recalculated and adjusted accordingly

Crickex 11 is not responsible for lost internet connections or delayed bet confirmations during live betting. All sports results are determined by the official announcements of the relevant governing body.

6Bonuses & Promotions

Crickex 11 offers welcome bonuses, reload bonuses, cashback, and other promotions from time to time. Each offer has its own specific terms, but the following general rules apply to all bonuses:

• Each bonus has a wagering requirement (generally ranging from 5x to 30x)
• Bets placed with bonus money that lose will reduce the bonus balance
• Promotions cannot be combined with other promotions unless explicitly stated
• Expired bonuses will be automatically cancelled
• If bonus abuse is suspected, the account will be reviewed and the bonus may be cancelled if necessary

7Prohibited Activities

The following activities are strictly prohibited on the Crickex 11 platform. Any such activity will result in immediate account suspension and full balance forfeiture:

• Operating multiple accounts under the same identity
• Registering with false information or using someone else's identity
• Betting using bots, scripts, or automated software
• Match fixing or betting using insider information
• Money laundering or illegal financial transactions
• Exploiting system vulnerabilities or glitches for unfair advantage
• Unauthorised access to another user's account
• Attempting to interfere with the platform's code or operations

8Account Closure & Suspension

Crickex 11 reserves the right to temporarily suspend or permanently close an account under the following circumstances:

• Breach of Terms & Conditions
• Failure to provide required KYC documents
• Extended account inactivity (more than 12 months)
• In cases of suspicious transactions or suspected fraud
• At the user's own request

Users may also close their account at any time. Any outstanding balance will be returned through the standard process, provided no restrictions apply.

9Responsible Gaming

Crickex 11 believes betting is for entertainment — not a source of income. We encourage all our users to play responsibly.

• Users can set their own deposit and betting limits
• You can take a break at any time using the self-exclusion option
• We take all reasonable steps to prevent minors from participating in betting
• If you suspect a betting addiction, please contact our support team

For more details, visit our Responsible Gaming page View.

10Privacy & Data Protection

Crickex 11 takes your personal information very seriously. Any data you provide is used solely to improve our services, verify your identity, and meet legal obligations.

• Your information will not be sold to third parties
• Information may be shared with authorities when required by law
• All data is secured with SSL encryption

For more details, visit our Privacy Policy Read.

11Dispute Resolution

For any disputes or complaints, please follow the steps below:

• Please contact our support team via live chat or email first
• An initial response will be provided within 72 hours of receiving a complaint
• A decision on complex matters will be made within a maximum of 14 business days
• If you disagree with a decision made by Crickex 11, you may refer the matter to independent arbitration

12Right to Modify Terms

Crickex 11 reserves the right to update these Terms & Conditions at any time. For significant changes, advance notice will be provided via registered email or the app.

• Continued use of the platform after updated Terms are published constitutes acceptance of the new Terms
• If you do not wish to accept the updated terms, you may request to close your account
• Changes to the terms can be identified by checking the "Last Updated" date at the top of the page

For any questions about these Terms & Conditions, email us at support@crickex11.click or reach us via live chat.