Crickex 11 — Privacy Policy

1What information we collect

Crickex 11 collects certain information to provide you with the best possible experience. We never ask for data we don't need. Here's a breakdown of what enters our system:

We never collect sensitive information — such as religion, political views, or health data — without your explicit consent.

2Purpose of Data Collection

Crickex 11 uses your information only for specific, legitimate purposes. Your privacy on our platform is our top priority. The primary reasons we use your data are:

• Account creation, management & verification (KYC process)
• Processing deposits, withdrawals, and other financial transactions
• Preventing fraud, money laundering & unlawful activity
• Meeting legal obligations and complying with regulatory requirements
• Customer care and support services
• Informing you about new offers, promotions, and important updates (subject to consent)
• Improving platform security and performance
• Resolving disputes and substantiating legal claims

3Data Retention & Security

Crickex 11 uses industry-leading technology and practices to keep your data secure. Our servers operate in accordance with the highest security standards.

• All data is transmitted and stored using SSL/TLS 256-bit encryption
• Passwords are never stored in plain text — only bcrypt hashes are kept
• Financial information is secured in accordance with PCI DSS standards
• Firewalls and intrusion detection systems are in place to prevent unauthorized access to our servers
• Regular security audits and penetration tests are conducted
• Data access is restricted to authorized personnel only

4Data sharing policy

Crickex 11 does not sell your data to any third party. However, limited information may be shared in the following specific circumstances:

• Payment Providers: With Mobile Pay, Nagad & banks solely to process transactions
• Law enforcement agencies: Under valid court orders or legal obligations
• Verification Services: With licensed agencies to verify identity during the KYC process
• Technology Partners: For platform operations — they are bound by our privacy policy

In all such cases, only the minimum necessary information is shared, and every partner is bound by strict confidentiality agreements.

5Cookies & Tracking Technology

Crickex 11 uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device.

You can block or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect certain features of the site.

6Your Rights

Crickex 11 believes you should have full control over your own data. Below is a summary of your rights:

7Data Retention Period

Crickex 11 does not retain data longer than necessary. A specific retention period is defined for each category of information:

• Account Information: 5 years after account closure (as required by law)
• Transaction Records: 7 years (as required by financial regulatory authorities)
• KYC documents: 5 years after account closure
• Customer support conversations: 3 years
• Website logs: 1 year
• Marketing Preferences: Until consent is withdrawn

Once the retention period ends, data is securely deleted or anonymised so that individuals can no longer be identified.

8International data transfers

Crickex 11 may store your data on servers located in different countries. Whenever data is transferred outside Bangladesh, we ensure that an equivalent level of protection is in place in the receiving country.

• All third-party partners comply with international data protection standards
• All data in transit is protected with end-to-end encryption
• GDPR standards are followed for transactions involving the European Union

9Child & Minor Protection

Crickex 11 strictly prohibits providing services to anyone under the age of 18. We do not knowingly collect any personal information from minors.

• Age verification is carried out at the point of registration
• Additional NID verification may be requested in suspicious cases
• If a minor's data is collected inadvertently, it will be deleted immediately and the associated account will be closed

If a parent or guardian believes their child's information has been collected inadvertently, please contact us immediately at support@crickex11.click.

10Policy Changes

Crickex 11 may update this Privacy Policy from time to time. Depending on the nature and significance of the changes, we will notify users accordingly:

• Minor changes: the "Last Updated" date at the top of the page will be revised
• Moderate changes: a notification will be posted on the website
• Major changes: 30 days' advance notice will be sent via registered email and in-app notification

Continuing to use the platform after a policy update constitutes acceptance of the revised terms. If you do not agree, you may request account closure.

11Contact us

For any privacy-related questions, concerns, or requests, please get in touch with us. Our dedicated privacy team is ready to assist you.

We typically respond within 24–48 hours. For urgent security matters, please contact us directly via live chat.